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Conditions of Use and Returns policy

This term and condition refers to the use and returns of our website, brazilianonlineshop.co.uk by an internet user located anywhere in the UK. The Brazilian online shop provide you with a selection of Brazilian food to you subject to the following conditions. The Brazilian online shop acts as a Brazilian food supermarket sell online and deliver anywhere in the UK, including London, Liverpool, Manchester, Glasgow and anywhere else in the United Kingdom. If you visit or shop within this website, you accept these conditions. Please read them carefully.

Returns policy

Introduction

We understand that from time to time you may wish to return a product to us.
We have created this 7 days returns policy to enable you to return products to us in appropriate circumstances.

Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 7 days following the date of delivery of the product;
(b) the returned product is unused, in its original unopened packaging, with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
If the product has arrived at your house damaged please inform us within 48 hours of receiving the items.

Returns procedure

In order to take advantage of your rights under this returns policy, you must contact us with details of the product, your email, and the reason why you'd like to return your item. You will then be supplied a returns address, if you are returning the product for any reason other than the product was damaged or the wrong item was sent, you will be responsible for paying for the product postage and ensuring it arrive safely in our depot (we recommend you use a signed for service. Please request a proof of sending from the post office counter/ your chosen courier)

Exclusions

The following kinds of products may not be returned under this policy:
(a) food, drink and any other products liable to deteriorate or reach the best before date within the period set out in Section 1 and 2 above;

Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.

Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.

Eco-policy

We care about the environment, that's why sometimes we reuse boxes to post your items. They are a clean, once used box, it is only the outer box that holds the items and all your items will arrive brand new, unopened and inside its original packaging inside this reused box. This not only helps the environment but also saves money in packaging and this saving is passed to you, this means you pay cheaper delivery cost and together we help the environment. Please contact us if you do not agree to this on This email address is being protected from spambots. You need JavaScript enabled to view it. .

Privacy

We do not require a login to buy in our shop, the user simply add the Brazilian food he/she wish to buy and the user is transferred to Paypal website to effectuate the payment therefore we do not keep hold of your financial details such as credit card number or bank accont. Paypal is responsible for making the payment, Paypal is a safe way of doing online transactions used by most on-line stores including E-bay, they have been helping websites to take payment for several years and are highly respected and regarded as the safest way to buy on the internet. If you have concerns about their security then please visit http://www.paypal.co.uk

The only details we keep are your delivery address, name, e-mail, phone number (if you supplied one) and your order details. We do not keep any extra information on our users such as credit card or bank account number. All the information we keep is not shared with another third party.

Product Availability

Our products are of high standard, complying with all public regulations regarding quality, best before dates etc.

Due to uncertainty of supply for some items from Brazil, something we are unable to get hold of some of your items. In the situation that any product ordered is sold out we will supply a SIMILAR substitute by other brand with the same or superior quantity, we will do our best to advise you of such situation before your item is posted in order to give you time to decide if you accept the substitute or not, however during exceptional busy times we might not be able to do so. Therefore you might receive a similar product to the one ordered.

If any product is unavailable we will despatch the remaining items of your order that we have in stock immediately and inform you by E-mail. We will charge you only for the products that we sent. Please ensure you give us the correct e-mail address as we are unable to contact you otherwise.

Electronic and postal Communications

When you visit the Brazilian Online Shop to buy Brazilian food or send an e-mail message to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

We might use your e-mail address/ house address to send information about our shop that we believe might be of your interest, we never share your e-mail address with any other company. You can opt out from receiving e-mail messages from us by following the link on the e-mail message or by clicking here to contact us

Copyright

All content included on this site including but not limited to text, graphics, logomarca, button, icons, images, audio clips, digital downloads, data compilations, and software, is the property of The Brazilian online food shop and it is protected by international copyright laws.

Trademarks

The Brazilian online shop trademarks and trade dress may not be used in connection with any product or service that is not The Brazilian online shop in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits our company. All other trademarks not owned by The Brazilian online shop or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by The Brazilian online shop

License and Site Address

The Brazilian online shop grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of The Brazilian online shop. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of The Brazilian online shop. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of The Brazilian online shop and our associates without express written consent. You may not use any meta tags or any other hidden text: utilizing The Brazilian online shop name or trademarks without the express written consent of The Brazilian online shop. Any unauthorized use terminates the permission or license granted by The Brazilian online shop. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of The Brazilian online shop so long as the link does not portray The Brazilian online shop UK, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use The Brazilian online shop logo or other proprietary graphic or trademark as part of the link without express written permission.

About Membership accounts

If you are gaven a login details for this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. The Brazilian online shop and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

About the product descriptions

The Brazilian online shop and its associates attempt to be as accurate as possible. However, The Brazilian food shop does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by the Brazilian online shop itself is not as described, your sole remedy is to return it in unused condition.

Disclaimer of Warranties and limitation of liability

This site is provided by the Brazilian online shop UK on an ":as is": and ":as available": basis. we make no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site.

To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Although we promise to make our best efforts to make sure you receive virus-free message, the Brazilian online shop does not warrant that this site, its servers, or e-mail sent from us are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Site Modifications

We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Any further question?

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking here to "Contact Us"

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